Returns & Exchanges

At UGREEN NAS US, we offer a 30-day money-back guarantee on all network-attached storage devices and accessories to ensure your hardware meets your technical requirements. If you are not completely satisfied with your purchase, you can initiate a return for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via the UGREEN NAS portal or email with your order number and the serial number of your device.

• 2.
  Prepare the Hardware

  Ensure the NAS unit is reset to factory settings, all personal data is erased, and the device is packed in its original packaging with all included cables and drive trays.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition and original components, your refund will be processed to your original payment method within 5-7 business days.